・In general, tickets cannot be canceled or changed once purchased.
・Children (Under 12 years old) must be accompanied by an adult who is 18 years old or above. There must be one accompanying adult for every three children, including children eligible for free entry.
・Children under 2 years old may enter for free.
・The opening time of the venue may change with prior notice on the ticket purchase page.
・The venue cannot be held liable for visitors’ injury, loss, or other problems that may occur.
・Certain artworks may not be available due to large crowds or maintenance.
・Artworks or artwork specifications may vary by season.
・The exhibition may be canceled due to circumstances of the venue.
・Tickets can be refunded only if the venue has an unscheduled closure.
・There is no limit on the duration of your stay at the venue after admission.
・Re-entry is not permitted.
・Animals are not allowed at the venue excluding assistance dogs.
・Please look after your own personal belongings. The venue will not not be liable for any stolen or lost items.
Food & alcoholic beverages
Items that exceed 50cm
Hazardous items, items with strong smells, fresh flowers, etc.
Strollers must be stored in the luggage room.
Any other items deemed to be dangerous by staff.
・The venue is dark with uneven and unsteady footing in many places. Be aware of your own actions as well as those around you. If you are with young children, please watch over them closely for their safety.
・Please do not touch the projectors, sensors, lights, and other equipment for safety reasons.
・Do not bring food into the venue (including candy and gum).
・For visiting EN TEA HOUSE, please order at least one drink per person.
・For safety reasons, anyone wearing high heels, sandals, wooden clogs, or other unsteady footwear will not be allowed to enter the Athletic Area. We recommend that you bring your own sneakers.
・There are some artworks that have mirror floors, please be aware. For the customers wearing skirts, you can borrow a wrap skirt which is near the artwork.
・For safety reasons pregnant women are not permitted in some areas.
・Some guests are prohibited from experiencing some artworks according to height, age, ability to walk, etc.
・Wheelchair users may enter the venue but they may not enter or experience some artworks that are impassable to wheelchairs to ensure safety.
・Visitors who are ill or drunk will not be allowed entry.
・Please follow the staff's instructions. Visitors that do not follow them may be escorted out of the premisis.
・Taking photos and videos are allowed but please be careful not to cause inconvenience to other visitors.
・Use of flash photography and drones is prohibited.
・Use of monopods, tripods, selfie sticks, etc is prohibited.
・Media filming may take place without prior notice. If you do not wish to be featured in the coverage, please inform our staff.
・Filming or photography for commercial purposes is not permitted without prior consent.