Information on Exhibition Closure -- Updated on September 10
In consideration of the extension of the state of emergency declared by Kyoto Prefecture and the resulting situation, the remaining exhibition dates have been cancelled.
We sincerely apologize for any inconvenience caused. We thank you for your understanding in this matter.
If you purchased a ticket for one of the affected dates, please follow the instructions below to request a refund.
Affected dates: August 9, 13 to 15, August 23 to September 19
[About Refunds]
All unused tickets for the affected dates will be refunded.
- For those who purchased tickets on the official teamLab site
Unused tickets for the affected dates will be refunded in a lump sum after the exhibition term ends.
No further steps are needed from ticket holders. The executive committee will handle refunds (payment cancellations and refund processing).
If you have already paid your credit card bill for the month, the amount will be deducted from your account once, but it will be refunded when you are billed the following month or later, so please check your credit card statement.
* Please note that we do not know the credit card payment date, as that varies by credit card company.
Inquiries: teamLab: Digitized Toji Executive Committee
0570-200-883 (Mondays - Saturdays 11:00 - 16:00)
- For those who purchased tickets at Lawson Ticket
Refund period: Monday, September 20 at 10:00 ~ Thursday, September 30 at 23:59
Refunds will be made directly at Lawson and Ministop locations.
If you purchased your ticket at Lawson, please bring the unused ticket to a Lawson location. If you purchased your ticket at Ministop, please bring the unused ticket to a Ministop location.
Please note that refunds will not be processed after the refund period.
* Customers who had their tickets delivered will be refunded at the nearest Lawson store.
http://l-tike.com/oc/lt/haraimodoshi/
Inquiries:
Lawson Ticket
- Other inquiries
Please call the below phone number by 30th September
0570-200-883 (Mondays - Saturdays 11:00 - 16:00)