常見問答

If tickets have not yet sold out, you can purchase same-day tickets from the official ticket website, ARTNE TICKET ONLINE. Tickets are sometimes available for purchase at the venue, but those ticket prices may differ and they may be sold out.

1. Via the official ticketing website, “ARTNE TICKET ONLINE” Credit cards are accepted. Only tickets purchased through ARTNE TICKET ONLINE allow up to three date/time changes. *Changes can be made before the scheduled entry time. *Tickets bought outside of the official ticketing website cannot be changed after purchase. *The latest information, such as cancellations due to weather conditions, etc., will be sent to the e-mail address provided at the time of purchase. 2.Buy on site On-site sales are for the day of the event only and may sell out. Also, prices vary. Tickets purchased on-site can only be paid by credit card. We accept Visa, Mastercard, JCB, American Express, and Diners Club.

In general, tickets cannot be canceled once purchased. However, the date/time can be changed for tickets directly purchased from the official ticketing website, ARTNE TICKET ONLINE. The date/time of the ticket may be changed up to 3 times. To do so, select 'Modify ticket date' displayed on the ticket and follow the procedure. Changes can be made before the scheduled entry time. The ticket date/time cannot be changed in the following cases: 　- The date/time has already been changed 3 times 　- Changing to a different type of ticket 　- Changing to date/time that has sold out or has insufficient tickets left 　- Changing the date/time for a portion of tickets within a multiple-ticket purchase 　- Changing to multiple dates/times within a multiple-ticket purchase 　- Changing to a date/time that is not yet available for purchase 　- Changing to a date/time with a revised price

1. If you own a smartphone, tablet, or similar device You do not need to print your ticket. Access the URL from your confirmation email and display the ticket screen at the entrance. 2. If you do not own a smartphone, tablet, or similar device Print your ticket from the "Print your ticket" button, available from 24 hours before the scheduled entry time .

Tickets purchased from the official ticketing website can be viewed from the URL in your confirmation email (subject: important – please keep for your records: your ARTNE ticket purchase for ""teamLab: Digitized Fukuoka Castle Ruins 2026–2027"" has been successfully completed） If you have not received this email, please contact us via the contact form here. Please refrain from sending the ticket URL to third-parties.

If you haven't received your confirmation email, please consider the following cases: 1. The email has been filtered and stored in a folder other than your inbox. 2. The address @nishinippon-np.jp is blocked on your server. In this case, please change your settings. Please contact us via the contact form if the above cases do not apply.

Tickets can be distributed to other members of the group from 24 hours before your reserved entry time. By doing so, visitors may enter the exhibition separately as long as they arrive at the time indicated on their ticket. To distribute tickets, select the ticket you would like to share from the “Share your ticket” button on the ticket screen.

You can cancel an allocated ticket via the “Change allocated tickets” option on the ticket screen. If you cancel an allocation, the ticket allocated to that person will become invalid, and the number of people who can enter the venue with your tickets will increase accordingly.

The venue will be open. However, depending on conditions at the venue, it may be closed or temporarily closed. Please check the official social media channels for the latest updates.

If a storm warning, heavy rain warning, or thunder advisory is in effect, opening of the venue may be delayed, or it may be closed or temporarily closed. Please check the official social media channels for the latest updates.

Aside from assistance dogs (guide dogs, hearing dogs, and service dogs), pets are not permitted inside the venue. *Pets are not permitted even if they are kept in a carrier.

Re-entry is not permitted.

Large items such as carry-on suitcases cannot be brought into the venue. Belongings cannot be stored at the venue, so please store them elsewhere before arrival.

Wheelchair users and visitors with strollers may enter the venue, but some artworks may not be accessible to them for safety reasons.

Children (middle school and below) must be accompanied by an adult who is 18 years old or above. There must be one accompanying adult for every 3 children, including children eligible for free entry.

During busy periods, you may be required to wait outside before entry. Please come with appropriate preparation against heat exhaustion or the cold depending on the season.

There are no restrooms inside the exhibition area. Please use the restrooms before entering.

Taking photos and videos, as well as posting them on social media are allowed. However, the following are prohibited: - Use of monopods, tripods, selfie sticks and other auxiliary equipment, as well as flash photography. - Filming or photography for commercial purposes without prior consent. - Other actions that may cause inconvenience to other visitors.