FAQ

Tickets are not available at the venue, however, if they are not sold out they will be available for purchase on the official ticketing website.

1. Via the official ticketing website Credit cards are accepted. 2. Via playguides (ticket agencies) The following playguides accept cash and other payment methods. Please refer to the respective playguides for more information. ・Lawson Ticket

・In general, tickets cannot be canceled or changed once purchased. However, the date can be changed for tickets directly purchased from the official ticketing website. The date of the ticket may be changed up to 3 times. To do so, select 'Modify ticket date' displayed on the QR ticket and follow the procedure. Changes can be made up to 21:00 of the indicated date. The ticket date cannot be changed in the following cases: 　- The date has already been changed 3 times 　- Changing to a different type of ticket 　- Changing to date that has sold out or has insufficient tickets left 　- Changing the date for a portion of tickets within a multiple-ticket purchase 　- Changing to multiple dates within a multiple-ticket purchase 　- Changing to a date that is not yet available for purchase 　- Changing to a date with a revised price

1. Customers With Smartphones You do not need to print out your ticket. Enter the venue by showing your ticket, which can be accessed from the URL in your confirmation email. You can access your tickets 24 hours prior to the reservation date. 2. Customers Without Smartphones After purchasing a ticket, you will need to print it out via the “Display e-ticket print page” button on the ticket screen, which you can access 24 hours prior to the reservation date.

If you purchased through the official ticket website, you can access your ticket 24 hours prior to the reservation date. via the e-ticket URL in your confirmation email (subject: [teamLab Botanical Garden Osaka] Ticket purchase completed). If you do not receive the email, please contact us through the contact form. Please refrain from sending the e-ticket URL in your confirmation email to any third party.

If you haven't received your confirmation email, please consider the following cases: 1. The email has been filtered and stored in a folder other than your inbox. 2. The address @botanicalgarden.ticket.teamlab.art is blocked on your server. In this case, please change your settings. Please contact us via the contact form if the above cases do not apply.

You can allocate tickets to your companions. Entering the venue separately is possible as long as all members of your party enter within the specified time. Send ticket(s) by tapping/clicking the “Share e-ticket” button on the ticket screen (accessible 24 hours prior to the reservation date.) and selecting the ones you want to allocate. *If you are entering the venue with a disability discount ticket, we will need to see your disability certificate at entry. Therefore, persons holding a disability certificate must enter the venue together with their companion(s).

Yes, you can cancel the distribution of tickets from the "Modify shared tickets" option on your ticket page. The person with whom you shared the ticket will no longer be able to enter the exhibition, and an additional place will be available within the group reservation.

Re-entry is not permitted.

Children (middle school and below) must be accompanied by an adult who is 18 years old or above. There must be one accompanying adult for every three children, including children eligible for free entry.

During busy periods, you may be required to wait outside before entry. Please come with appropriate preparation against heat exhaustion or the cold depending on the season.

Wheelchair users and children in strollers may enter the venue, but some artworks may not be accessible for safety reasons. For more information, please contact the venue by phone.

The exhibition may be (temporarily) canceled in case of inclement weather warnings such as severe wind, rain, and thunderstorms. Please stay away from trees and evacuate to the nearest building if lightning strikes during opening hours.

Maps are available for free at the entrance

There are no restaurants or cafes. Vending machines are available at the venue.

Taking photos and videos, as well as posting them on social media are allowed. However, the following are prohibited: ・Use of monopods, tripods, selfie sticks and other auxilary equipment, as well as flash photography. ・Filming or photography for commercial purposes without prior consent. ・Other actions that may cause inconvenience to other visitors.