FAQ

teamLab Borderless is a museum of art created with digital technology by the art collective teamLab. It is a "museum without a map" made up of artworks without boundaries: its artworks leave their rooms, move, and influence one another, together forming one continuous world. Visitors immerse their whole body in that world, wandering through the museum and exploring and discovering the artworks for themselves. It first opened in Odaiba in 2018 as teamLab's first museum in Japan, and relocated to Azabudai Hills in 2024.

The concept of teamLab Borderless (officially, "teamLab Borderless: MORI Building DIGITAL ART MUSEUM") is to "wander, explore, and discover in one continuous world without boundaries." There is no map and no set route inside — you discover the artworks by wandering through the museum on foot. You may find yourself back in the same artwork space more than once, but because the artworks keep moving and changing, even the same space offers a different experience each time. Many of the works are also interactive, responding to visitors' movement. The artworks range from light sculptures to "EN TEA HOUSE," where you experience art through drinking tea. These artworks leave their rooms, move, relate to and influence one another, forming one continuous world without boundaries. Wandering, exploring, and discovering within that world is what teamLab Borderless is all about.

teamLab Borderless is a museum without boundaries, made up of about 70 artworks. The artworks move beyond their own rooms, relate to and influence one another, lose the boundaries between them, and sometimes intermingle entirely. Together, they form one continuous world without boundaries. Several works, including the Light Sculpture series, Bubble Universe: Physical Light Spheres, Wobbly Light, Environmental Light, Microcosmoses: Wobbly Light, Environmental Light, and Memory of Topography, can only be seen at teamLab Borderless in Japan.

Yes. Certain artworks change with the real seasons, with the flowers and scenery on display shifting throughout the year. You can time a visit around your favorite flower's season, or come back more than once to enjoy different flowers.

When tea is prepared in the bowl, flowers are born and bloom in the tea. As long as there is tea, the flowers keep blooming endlessly, and the tea in the bowl becomes an infinite world of flowers in continuous bloom. It's a tea house where you experience the artwork by drinking that infinitely expanding world as it is. You can drink tea or eat ice cream while experiencing the artwork. Set tickets combining admission and tea can also be purchased in advance.

The Sketch Factory is a factory where your teamLab experience can be produced as a gift. The fish and other creatures you draw in "Sketch Ocean" can be turned into badges, hand towels, T-shirts, tote bags, papercraft, puzzles, stickers, or magnets to take home. Each item is available for purchase.

Borderless (Azabudai Hills; officially, "teamLab Borderless: MORI Building DIGITAL ART MUSEUM") is a "museum without a map," made up of artworks without boundaries. There is no map and no set route inside. Artworks leave their rooms, move, and influence one another, sometimes changing as a result. You immerse your whole body in this boundaryless art, wandering with intention and discovering a new world together with others. It opened in Odaiba in 2018; in 2021, based on its annual visitor numbers in 2019, it became the first teamLab museum to be recognized by Guinness World Records as the world's most visited museum dedicated to a single art group; and in 2024 it relocated and reopened at Azabudai Hills. Planets (Toyosu; officially, "teamLab Planets TOKYO") is a museum where you walk through water. The artworks change in response to your movements and those of other people, becoming connected to your body and to others. Together with other people, you immerse your whole body inside these vast artworks, feeling them with your body and becoming one with the art. Along with areas where you walk barefoot through water to experience the artworks, there is a flower garden, an area of artworks that you perceive the world through with your body, and a café area where you can rest. Both museums have many artworks that can only be seen there in Japan. At either museum, most visitors spend around 2 hours. Both use seasonal dynamic pricing, with adult admission starting from ¥3,600. About half of domestic visitors have been to both museums.

The concept of a "museum without a map" remains the same, but with its 2024 move to Azabudai Hills, the museum was renewed with new artworks. It also exhibits works that premiered at Azabudai, including Bubble Universe: Physical Light Spheres, Wobbly Light, Environmental Light. And having moved into Azabudai Hills in central Tokyo, directly connected to Kamiyacho Station (Tokyo Metro Hibiya Line) and Roppongi-itchome Station (Namboku Line), it's now easier to reach than before.

2018: Opened in Odaiba 2021: Recognized by Guinness World Records as the most visited museum dedicated to a single art group, based on annual visitor numbers in 2019 (Odaiba) 2024: Relocated and reopened at Azabudai Hills 2024: Named one of TIME magazine's "World's Greatest Places" 2025: Grand Prize at the 2025 Tourism Innovation Awards (Global Tourism Innovation Project Awards) July 31, 2026: Surpassed 4 million visitors, about 2 years and 5 months after opening

If not sold out, tickets can be purchased on the day of the event through the official ticket website. They can also be purchased on site, but at different prices. Tickets may be sold out.

・Via the official ticket website Credit cards and PayPay are accepted.

In general, tickets cannot be canceled once purchased. However, the date and time can be changed for tickets directly purchased from the official ticketing website, under the conditions listed below. If you purchased your ticket through a site other than the official ticketing website, please check the terms of service of the site where you purchased the ticket. The date of the ticket may be changed up to 3 times. Select “Modify Ticket Date” on your purchased ticket to make a change. Changes must be made by: 　- Entrance Pass: 2 hours before the reserved entry time 　- Flexible Pass: 2 hours before the museum’s last entry time Date/time changes are not permitted in the following cases: 　- The ticket has already been changed three (3) times 　- Changing to a different ticket type 　- The requested date/time is sold out or has insufficient availability 　- Multiple tickets in one order: changing only some tickets or splitting them into multiple dates/times 　- Changing to a date/time that is not yet available for purchase

You can change the date and time even for dates with different rates. After payment for the date and time you wish to change is made, we will refund you the amount before the change.

1. If you own a smartphone, tablet, or similar device You do not need to print your ticket. Access the URL from your confirmation email and display the ticket screen at the entrance. 2. If you do not own a smartphone, tablet, or similar device Print your ticket from the "Print your ticket" button, which will appear 24 hours prior to the reservation date.

Tickets purchased from the official ticket website can be viewed from the URL in your confirmation email (subject: [ teamLab Borderless ] Ticket purchase completed). If you have not received this email, please contact us via the contact form here Please refrain from sending the ticket URL to third-parties.

If you haven't received your confirmation email, please consider the following cases: 1. The email has been filtered and stored in a folder other than your inbox. 2. The address @borderless-azabudai.ticket.teamlab.art is blocked on your server. In this case, please change your settings. Please contact us via the contact form if the above cases do not apply.

Tickets can be distributed to other members of the group 24 hours prior to the reservation date. By doing so, visitors may enter the exhibition separately as long as they arrive at the time indicated on their ticket. To distribute tickets, select the ticket you would like to share from the “Share your ticket” button on the ticket screen. *Persons accompanying visitors with a Disability Discount ticket - please arrive together as a disability certificate will be requested upon entry.

Yes, you can cancel the distribution of tickets from the "Modify shared tickets" option on your ticket page. The person with whom you shared the ticket will no longer be able to enter the exhibition, and an additional place will be available within the group reservation.

Tickets can sell out, especially on weekends and holidays, so we recommend purchasing as soon as your travel dates are set. Tickets go on sale around the 1st of the month, two months before your admission date. Depending on availability, tickets may also be purchased on the day. For detailed availability, please check the calendar on the ticket site.

For those who enter, each Hills App member will receive 50 points for visiting once a day (up to 3 times a month). Please log in to the Hills app and read the 2D point granting code located at the teamLab Borderless Information Counter.

Re-entry is not permitted.

Children (elementary school and below) must be accompanied by an adult who is 18 years old or above. There must be one accompanying adult for every fifth children, including children eligible for free entry.

Admission may be limited in some cases.

During busy periods, you may be required to wait outside before entry.

No — you don't need to leave before the next time slot begins, and there's no limit on how long you can stay. A visit takes about 2 hours, and you can enjoy it at your own pace. Tickets are timed, so in most cases you can enter without queuing (depending on entry conditions, there may be a wait), which also makes it easy to plan your sightseeing.

No strollers are permitted. Please leave them in the luggage room.

It is possible to enter the premises on a wheelchair. However, for safety management reasons, there are some works that cannot be experienced (works inaccessible with a wheelchair). Also, as there is a limit to the number of wheelchairs that can be accommodated for entry, visitors may be asked to wait to enter the premises.

There are no restaurants or cafes. Vending machines are available at the venue.

teamLab Borderless is a world of art without boundaries, a museum without a map. No maps are provided so visitors can experience the art in line with this concept.

There are two rest areas. There is no nursing room in the museum.

Yes, restrooms are located throughout the venue. Azabudai Hills as a whole also offers extensive accessibility facilities, including ostomate-friendly restrooms.

Taking photos and videos, as well as posting them on social media, are allowed. As one of Tokyo's spots, it appears in a great many social media posts. However, the following are prohibited: ・Use of monopods, tripods, selfie sticks, or other photographic aids of 30 cm or more ・Use of lighting equipment ・Flash photography ・Filming or photography for commercial purposes without prior consent ・Other actions that may cause inconvenience to other visitors

When you wear white or bright solid colors, the artworks are drawn onto your clothes as well, so you become one with the artwork, which looks beautiful. Shooting without flash captures the artwork beautifully (flash photography isn't permitted inside the museum).

Yes. The official app and website support several languages, including English, Chinese, and Korean. English-speaking members are also available inside the museum. And because teamLab's artworks are non-verbal and can be experienced without relying on language, they can be enjoyed by people of any language.

By train: From Tokyo Station, take the Tokyo Metro Marunouchi Line and transfer to the Hibiya Line at Kasumigaseki Station; get off at Kamiyacho Station — 15 minutes total. By taxi: From Tokyo Station — 20 minutes.

By train: From Shinjuku Station, take the Tokyo Metro Marunouchi Line and transfer to the Hibiya Line at Kasumigaseki Station; get off at Kamiyacho Station — 25 minutes total. From Shibuya Station, take the JR line and transfer to the Tokyo Metro Hibiya Line at Ebisu Station; get off at Kamiyacho Station — 25 minutes total. By taxi: From Shinjuku Kabukicho — 25 minutes. From Shibuya Scramble Square — 20 minutes.

By train: From Ginza Station, take the Tokyo Metro Hibiya Line and get off at Kamiyacho Station — 10 minutes. From Asakusa Station, take the Toei Asakusa Line and transfer to the Hibiya Line at Higashi-Ginza Station; get off at Kamiyacho Station — 25 minutes total. By taxi: From Ginza 4-chome Crossing — 15 minutes. From Senso-ji Temple — 25 minutes.

By train: From Haneda Airport, take the Keikyu Line and transfer to the Hibiya Line at Higashi-Ginza Station; get off at Kamiyacho Station — 40 minutes total. From Narita Airport, take the Keisei Line and transfer to the Hibiya Line at Ueno Station; get off at Kamiyacho Station — 70–90 minutes total. By taxi: From Haneda Airport — 40 minutes. By bus: From Narita Airport, take the Airport Limousine Bus (Narita Airport line) and get off at "The Okura Tokyo," then walk 10 minutes — 120 minutes total.

Yes. Experiencing teamLab's artworks doesn't require language, so people from all over the world can enjoy them across language barriers — in fact, about 70% of visitors come from overseas (from more than 170 countries and regions). Some of teamLab's artworks also use "Ultrasubjective Space," teamLab's own spatial expression created with digital technology through its exploration of how space was perceived in classical East Asian painting. A companion app offers artwork concepts in multiple languages (including Japanese, English, Chinese, and Korean), and the official website and ticket store support multiple languages as well. English-speaking members are also available inside the museum. It's located in Azabudai Hills in central Tokyo, making it easy to reach.

Yes. The artworks can be experienced intuitively through the body, without relying on words, so many families choose it as a chance to encounter art together with their children. Azabudai Hills, where the museum is located, also has restaurants and a nursing room.

Yes. The artworks are a non-verbal experience that can be enjoyed intuitively, so many children visit. There's no minimum age, and children 3 and under enter free. Junior high and high school students can enter without a parent or guardian. Please note there are some visitor precautions, so check them in advance of your visit.

Yes. teamLab Borderless is a museum where you can either take your time with the artworks or wander through while chatting and taking photos and videos. That's why many people visit with friends, a partner, or in groups.

Yes. teamLab Borderless is a museum, so many people visit on their own. You can experience it at your own pace and take your time with the artworks.

Yes. No special knowledge is needed — teamLab's artworks are meant to be enjoyed intuitively, through the body.

Yes. Hours vary by date, but it's usually open until 9pm — late for a museum — so it's often chosen as part of an evening in Tokyo. It's close to Roppongi and Ginza, and several restaurants within Azabudai Hills are open until 11pm, so many visitors come before dinner.

Yes. The museum is entirely indoors, so it's comfortable regardless of rain, heat, or cold. Both Kamiyacho Station (Tokyo Metro Hibiya Line, Exit 5) and Roppongi-itchome Station (Namboku Line, Exit 4) connect directly to the museum, so you can reach the entrance without stepping outside. With dining and more available within Azabudai Hills, you can spend the whole day indoors, which is why it's often chosen by travelers as a rainy-day option.

Yes. As a fully indoor, air-conditioned facility, it's comfortable even in the heat of midsummer or the cold of midwinter. It connects directly to Kamiyacho Station (Tokyo Metro Hibiya Line, Exit 5) and Roppongi-itchome Station (Namboku Line, Exit 4), so you can get there without going outside, and dining and more can be taken care of within Azabudai Hills.

teamLab Borderless is a museum that's easy to fit into many different sightseeing schedules. A visit takes about 2 hours, it's usually open until 9pm, and it's close to the station. Sightseeing spots such as Roppongi and Tokyo Tower are nearby, so many visitors combine it with shopping or dining at Azabudai Hills or other sightseeing in the area. Tickets are timed, so in most cases you can enter without queuing (depending on entry conditions, there may be a wait). It isn't affected by weather, and the number of visitors inside is managed, so it's comfortable whenever you visit.