teamLab Biovortex Kyoto | teamLab

Regarding ticket purchase

・Tickets are date and time-specific, and may sell out.

・Adult and disabled discounts are based on a variable price system.

・If the tickets are not sold out, they can be purchased on the day of the event through the official ticket website.

Tickets can also be purchased at the venue, but ticket prices vary and they may sell out when you purchase.

・In general, tickets cannot be canceled or changed once purchased. However, the date can be changed for tickets directly purchased from the official ticketing website.

The date of the ticket may be changed up to 3 times. To do so, select 'Modify ticket date' displayed on the QR ticket and follow the procedure. 

Deadline for the Change: Changes can be made 2 hours prior to the indicated date and time.

The ticket date cannot be changed in the following cases:

　- The date has already been changed 3 times

　- Changing to a different type of ticket

　- Changing to date that has sold out or has insufficient tickets left

　- Changing the date for a portion of tickets within a multiple-ticket purchase

　- Changing to multiple dates within a multiple-ticket purchase

　- Changing to a date that is not yet available for purchase

・Prices include tax.

・For those aged 13-17, proof of ID is required at the entrance gate.

・Visitors with a disability certificate:

Discounted tickets are available for holders of a disability certificate, along with one accompanying person.

(Children's tickets cannot be further discounted, however, the accompanying adult is eligible for a discounted ticket if the child holds a disability certificate.)

The disability certificate will be requested at the entrance gate, so please make sure that the accompanying person enters at the same time. 

The disability certificate can be issued by any country.

The Mirailo ID app can be accepted in place of a Disability Certificate.

・Children (elementary school and below) must be accompanied by an adult who is 18 years old or above. (High School studets are allowed) There must be one accompanying adult for every three children, including children eligible for free entry.

・Children under 3 years old may enter for free.

・Curators, guides, escorts, and attendants accompanying groups, tours, etc. are also required to purchase a ticket regardless of any credentials they might have.

Notice to Visitors

・Regarding injuries, losses, damages, and other troubles arising that may occur during your visit to this exhibition, we shall not be liable except in cases where such issues are directly caused by our negligence. Except in cases of our willful misconduct or gross negligence, in which case our liability shall be limited to direct and actual damages.

・Resale of tickets is prohibited, and tickets purchased on resale websites, etc. will not be accepted. In such cases, teamLab will not be held responsible for any problems associated with those tickets.

・Certain artworks may not be available due to large crowds or maintenance.

・Artworks or artwork specifications may vary by season.

・The opening time of the venue may change with prior notice on the official website.

・The exhibition may be canceled due to circumstances of the venue.

・Tickets can be refunded only if the venue has an unscheduled closure.

・We do not guarantee travel expenses or other costs associated with your visit, even in the event of a temporary closure.

・Please come to the entrance at the admission time indicated on the ticket and wait in line.

・Please note that you may be asked to wait to enter during busy times. Please be prepared for heat and cold protection depending on the season.

・Please refrain from waiting, eating, drinking, or sitting around the museum.

We also ask that you please be considerate of nearby residents.

・If you would like to leave the line temporarily, please make sure that someone in your party stays in the line

・There is no limit on the duration of your stay at the venue after admission.

・Re-entry is not permitted.

・Animals are not allowed at the venue excluding assistance dogs.

・Please look after your own personal belongings. The venue will not be liable for any stolen or lost items.

・Please be aware that the exhibition space is dimly lit and has uneven and potentially unstable surfaces. This may increase the risk of falls, collisions with other visitors, and other potential injuries.

For your comfort and safety, we ask that the following visitors carefully consider these conditions and use their own judgment when deciding whether to experience the exhibition

Please note that our staff may also restrict the experience based on their observations.

　- Pregnant individuals

　- Those who have difficulty walking independently

　- Those carrying children

　- Individuals who are sensitive to light or flashing lights

　- Individuals with physical or health concerns

・For safety reasons, anyone wearing high heels, sandals, wooden clogs, or other unsteady footwear will not be allowed to enter the Athletic Area. You can rent and change into sneakers. However, they are limited in quantity and design, so we recommend that you bring your own sneakers.

・The artworks may produce flashing lights, loud sounds, and aromas.

・Some of the artwork has restrictions of height and age.

・There are some artworks that have mirror floors, please be aware.  For the customers wearing skirts, you can borrow a wrap skirt which is near the artwork.

・You must take the stairs to experience some artworks.

・For safety reasonspregnant women are not permitted in some areas.

・It is possible to enter the museum on a wheelchair. However, there are some art works that cannot be experienced (works inaccessible with a wheelchair) for safety reasons.

・Wheelchair users may be asked to wait, as the number of wheelchair users admitted at one time is limited.

About baggage

・The following items are not allowed to be brought in

　Food & alcoholic beverages

　Items that exceed 50cm

　Strollers must be stored in the luggage room.

　Hazardous items, items with strong smells, fresh flowers, etc.

　Drinks with no caps.

　Any other items deemed to be dangerous by staff.

・Please refrain from entering the premises with things on your person that may affect other visitors' viewing experience, such as flashing shoes, flashing bracelets or glow sticks.

・Please do not touch the projectors, sensors, lights, and other equipment for safety reasons.

・Eating food including candy and gum are not allowed in the museum.Only drinks are allowed in the designated area.

・Visitors who are ill or drunk will not be allowed to entry.

・You may be asked to provide identification upon entry.

Examples: driver's licence, health insurance card, student card, passport, My Number card, any identification that provides valid proof of your name and age.

・Please follow the staff's instructions. Visitors who do not follow the instructions may be escorted out of the premisis.

Regarding filming

・Taking photos and videos are allowed but please be careful not to cause inconvenience to other visitors.

・Please refrain from using flash.

・No monopods, tripods, selfie sticks, or other auxiliary equipments with a total length of 30cm or more are allowed to be  brought in or used.

・Media filming may take place without prior notice. If you do not wish to be featured in the coverage, please inform our staff.

・Filming, photography or live streaming for commercial purposes is not permitted without prior consent.