Can I date change or cancel my tickets after the purchase is completed?
As a general rule, no cancellations are accepted after purchase. However, you can change the admission date once for tickets purchased on the Official Ticket Website.
*You can make changes until 9:00 AM on the original admission date.
To change the admission date, please press the "Change the admission date" button displayed on the ticket QR page, and complete the steps listed.
However, the admission date cannot be changed in the following cases:
・Tickets with dates that have already been changed
・Changes to ticket type/number of tickets
・Changes to a date for which tickets are sold out
・Changes only to some of multiple purchased tickets
・Changes to a date for which tickets are not available for purchase
・Changes to a date with a special price
I don't own a smartphone, tablet, or similar device. Can I still use my e-tickets?
1. If you can print the e-ticket you purchased from a computer:
Even without a smartphone, you can print your e-ticket and present it for admission.
2. If you don't have a smartphone or printer:
You can purchase printed tickets at 7ticket or at the venue.
Do I have to print my e-tickets?
1. If you own a smartphone, tablet, or similar device:
You don't have to print your tickets. Access the URL from your purchase confirmation email and display the ticket screen at the entrance.
2. If you do not own a smart device:
Print the ticket using the "Print your e-ticket" on the ticket page.
How do I purchase and pay for tickets?
1. Purchase from the Exhibition Official Ticket Website.
Credit cards are accepted.
2. Purchase from 7ticket.
You can pay with cash and other methods at 7ticket.
Please check the 7ticket guide for details.
3. Purchase at the venue.
Same Day tickets are available at the venue.
Payment by cash only.
Tickets are only available while supplies last. If you know when you plan on visiting, we recommend purchasing tickets online ahead of time.
Where can I view my purchased tickets?
You may display the ticket from the URL on your purchase confirmation email (subject: teamLab e-ticket purchase completed)
If you did not receive an email, please contact us via the "inquiry" page on this website.
Can I share my tickets with friends? In the case of a group purchase, is individual entrance possible?
You can share your tickets from the "share your ticket" button. By sharing the purchased tickets, you can enter separately.
Select and send ticket to be issued using the "Share your Ticket" button shown on the ticket page that is displayed after 0:00 AM on the admission day.
*Visitors with disabilities must bring their disability certificate to receive the discount. The certificate will be checked at the entrance gate. Please come with your accompanying person.
Please refrain from fowarding your purchase confirmation email to others.
The purchase confirmation email hasn't been delivered, what should I do?
If your purchase confirmation email hasn't arrived, please check the following:
1. The email could have skipped the inbox
The email could have skipped the inbox and may be stored in another folder by an email filter
2. Your email software might have rejected our email.
Please change your settings such that you are able to receive mail from @kanazawa21.teamlabticket.com
If your problem still persists, please contact us via the "inquiry" at this website.
Please contact us if none of the above solutions solve the problem.
Can I stop sharing my tickets?
Yes, you may stop sharing your tickets from the ticket details page by clicking the "edit your shared tickets" button.
Note that after you cancel ticket sharing, the other party won't be able to access the tickets and the number of tickets your own will be increased.
Are there any admission limits? Will I have to wait?
Tickets are sold at 7ticket, on the official ticket website, and at the venue.
Please confirm the ticket information before you purchase. Tickets sold at the venue are limited.
No same-day tickets will be sold if advance sale tickets are sold out.
If you know when you will visit, advance sale tickets are recommended.
You may be asked to wait outside the venue when it is crowded.
Please make sure you are dressed appropriately for the weather.
Please take measures against overheating outdoors.
Can children (junior high school age and under) enter by themselves?
Children (junior high school students and under) must be accompanied by an adult at least 20 years old.
Should you hope to arrange a school trip, please contact our secretariat through your school teacher.
One adult may accompany up to three children.
Can I bring a stroller inside?
No strollers are permitted inside the venue.
There is no designated space for large luggage that does not fit in the museum coin lockers.
Is re-entry permitted?
No, re-entry is not permitted.