FAQ

You can still enter teamLab Planets Tokyo if you arrive on site within the same day during open hours. Please ask a nearby staff at the venue. * Last admission is 1 hour before closing.

Tickets purchased through the teamLab Planets TOKYO Ticket Store can be changed up to 3 times, no later than 2 hours before the admission time. Example: For tickets from 10:00-10:30 → changes can be made until 8:00 For tickets from 19:30-20:00 → changes can be made until 17:30 ※ For tickets purchased through travel agencies, convenience stores, etc., please contact the respective sales outlets. To change the admission date and time, please use the "Change Admission Date and Time" button displayed on My Tickets. 【Tickets that cannot be changed】 ・Partial changes for multiple tickets purchased in one transaction ・Tickets not fully reclaimed after being distributed ・Tickets purchased with a coupon ・Sold-out tickets for the desired new date and time ・Tickets for dates and times outside the sales period

Tickets cannot be cancelled or refunded once purchased. However, if you bought your tickets through our website, you can change the date and time of entry no later than 2 hours before the admission time. Please use the Change Admission Date and Time feature to change the time to your convenient time. See here for changes to the admission time and date

We may refund tickets depending on the reason. We will inform you of the refund method in the following ways. ・teamLab Planets TOKYO Ticket Store ・teamLab Planets TOKYO Official website ・teamLab Planets TOKYO Official Facebook ・teamLab Planets TOKYO Official X ・Send e-mail to the e-mail address at the time of purchase

After payment for the date and time you wish to change is made, we will refund you the amount before the change.

The following payment methods are available when using teamLab Planets TOKYO Ticket Store. When Purchasing as a DMM Member ・Credit Card (Visa/JCB/American Express/Diners) *Cannot be paid for with DMM points. When Purchasing as a Guest (Not Logged in as a DMM Member) ・Credit Card (Visa/Master/JCB/American Express/Diners) ・PayPay ・UnionPay Card *The UnionPay card is the generic term for credit cards and debit cards that can use the inter-bank payment network run by China UnionPay (UnionPay, official name China UnionPay). When using UnionPay, you will be required to enter your UnionPay Card number on the UnionPay payment page. See here for the UnionPay official site We do not support paying in installments with credit or UnionPay cards. One-time payments accepted only.

Payment will be made when your ticket purchase is complete. *Withdrawal after payment depends on the closing date of the credit card company, so please contact your card company.

The Ticket Store does not charge any fees other than the ticket price. *Transportation as well as food and drink in the dining facilities at teamLab Planets TOKYO require a separate charge.

Receipts can be issued online starting from the day after the admission date. To display the receipt, click the 'Issue Your Receipt' button shown on 'My Tickets'.

All prices listed include tax. If you want to check the amount of consumption tax, please check the receipt. Click here for how to issue a receipt

The [People with disabilities Ticket] is a ticket with a discount for people with disabilities, who can attest a disability certificate. For people using this ticket type, please make sure to buy the right ticket type, and prepare a certificate that you will have to show at the entrance. - Certificates accepted by teamLab Planets TOKYO : People with Physical disabilities, Intellectual disabilities, People with disabilities from WWII or any war casualties. Also, the special discount is available for one person accompanying the person with disabilities. *Only one person accepted. *The person has to enter the facilities in the same time as the person with disabilities. Otherwise, they won't be accepted inside the facilities.

For other questions, please click here.